Trust Royale · Black Friday

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Terms and conditions

Black Friday 2026 Game Promotion (Trust Royale)

Last updated 29 October 2026

Every participant receives a discount of between 10% and 20% off NEOS electric radiators. Playing is free, no purchase is needed to play, and there are no losing outcomes.

At a glance

This summary is not a substitute for the full terms below, but it covers the things that matter most.

1. The promoter and who can take part

  1. 1.1 The promoter is Trust Electric Heating Ltd, Unit 12, Elmfield Business Park, Garforth, LS25 2JY, registered in England, company number 09019006 ("Trust Electric Heating", "we", "us").
  2. 1.2 If you have a question about this promotion, email info@trustelectricheating.co.uk or ring 0800 5999 109.
  3. 1.3 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over at the time they take part.
  4. 1.4 To take part you must register with your name and a valid email address. You may also give us a phone number and your region.
  5. 1.5 Employees of Trust Electric Heating, members of their immediate families, and anyone else professionally connected with this promotion may not take part.
  6. 1.6 One play per person and per household. Registering more than once, including with different email addresses, will be treated as a single entry, and any additional plays will be void.
  7. 1.7 Only one game discount may be redeemed per customer and per order.
  8. 1.8 The discounts are personal to you. They are non-transferable and cannot be exchanged for cash, credit or any other form of consideration.

2. Free to play, and not a gambling product

  1. 2.1 Taking part is free. No purchase, payment, deposit, stake, wager or other consideration of any kind is required in order to register or to play.
  2. 2.2 Every participant receives a discount. There is no outcome in which a participant receives nothing, and nothing can be lost by taking part.
  3. 2.3 This promotion is a promotional discount mechanic. It is not a lottery, a prize draw, a bet, a gaming machine or any other form of gambling within the meaning of the Gambling Act 2005. No money or money's worth may be staked, won or lost.
  4. 2.4 The on-screen reels are a visual device, used for entertainment only. A discount is the sole outcome of the game.
  5. 2.5 The discounts have no cash value. They may only be set against the purchase of qualifying goods from Trust Electric Heating, and cannot be withdrawn, transferred or exchanged for money.
  6. 2.6 This promotion is not directed at, and is not available to, anyone under the age of 18.
  7. 2.7 The scratch cards described in section 3 are also free. They require no purchase, no payment and no stake, and they can only add to a discount you already hold. Nothing can be lost by scratching one.

3. How the game works

  1. 3.1 Once you have registered you will receive one play. A play is one game of three spins, and only your best result counts.
  2. 3.2 Each time you spin, three reels come to rest. The symbols they land on show the discount you receive.
  3. 3.3 The outcome of each play is determined at random by our system at the start of the play, and is final. How or when you press SPIN does not change it. Replaying the game and repeat registrations are not permitted, and any discount obtained that way will be void.
  4. 3.4 Your discount is shown on screen straight away, with a unique reference. You will need that reference to redeem the discount.
  5. 3.5 Every play wins a discount, so the lowest discount available from the game is 10%. The discounts available, and the likelihood of each, are as follows.
OutcomeDiscountChance per play
Three Scott, three Fiona or three Gia symbols20%1 in 10 (10%)
Three Keith symbols, two Keith symbols and any other symbol, or two of one face and one different face15%5 in 10 (50%)
Three NEOS symbols10%4 in 10 (40%)
  1. 3.6 The probabilities in the final column apply to every individual play. They are fixed for the duration of the promotion and are not varied by reference to any participant, the value of any order, or any other factor.

Scratch cards

  1. 3.7 During your free home comfort review, a Trust Electric Heating advisor may give you a scratch card.
  2. 3.8 Scratch cards are free. You do not need to buy anything, or to place an order, in order to receive one or to use it.
  3. 3.9 A scratch card carries an additional discount of up to 5%.
  4. 3.10 A scratch card discount is added to the discount you received from the game. It is the only discount that may be combined with your game discount.
  5. 3.11 The combined total of your game discount and any scratch card discount is capped at 20%. Where the two together would come to more than 20%, the discount applied to your order will be 20%.
  6. 3.12 If your game discount is already 20%, a scratch card will not increase it any further.

4. What the discounts apply to

  1. 4.1 The game discount applies to NEOS electric radiators only.
  2. 4.2 The game discount does not apply to any other item, including but not limited to Water Solutions, thermostats, relay units, controls, accessories, add-ons and supplementary parts, delivery charges, and electrical works carried out by a third party.
  3. 4.3 Each discount is calculated on the price of the qualifying goods as itemised on your estimate, and not on the order total.
  4. 4.4 The discounts are applied at order level and will be shown on your estimate, order confirmation or invoice, as applicable.
  5. 4.5 The discounts cannot be applied to an order placed or confirmed before the start of the promotional period.

5. Promotional period

  1. 5.1 Early access opens at 00:01 on 16 October 2026 and is available only to people who have joined the Trust Royale Early Access list and received their invitation.
  2. 5.2 The promotion opens to everyone else at 00:01 on 26 October 2026.
  3. 5.3 Registration and play close at 23:59 on 30 November 2026.
  4. 5.4 To use your discounts you must book a free home comfort review on or before 30 November 2026.
  5. 5.5 All times given are UK time.

6. Redeeming your discounts

  1. 6.1 Quote your unique reference when you book your free home comfort review, and again when you confirm your order.
  2. 6.2 The discounts are only applied to an order you go ahead with. They are not a voucher or a credit note, they have no value in themselves, and nothing is payable to you if you decide not to proceed.
  3. 6.3 A scratch card issued under section 3 is the only discount that may be added to your game discount, and the two together are capped at 20%. Subject to that, the discounts cannot be combined with, or used alongside, any other discount, offer or promotional price. If your estimate already carries a discount or promotional pricing, including any separate offer on Water Solutions, these discounts cannot be added on top of it. Where more than one discount would otherwise apply you must choose one, and you may take whichever is the more favourable to you.
  4. 6.4 We may remove a discount if an order is amended so that it no longer meets the eligibility criteria, or if a different discount is applied to it.
  5. 6.5 If you cancel your order and place a new one after the promotion has closed, the discounts will not carry over to the new order.

7. Data protection and privacy

  1. 7.1 All personal data collected in connection with this promotion is processed in accordance with the UK GDPR, the Data Protection Act 2018 and Trust Electric Heating's Privacy Policy.
  2. 7.2 We collect your name and email address, and your phone number and region if you give them, in order to administer the promotion, confirm your eligibility, and issue and redeem your discounts.
  3. 7.3 We will use your details to contact you about this promotion and about any order you place. We will only send you other marketing communications where you have agreed to receive them, and you can withdraw that agreement at any time using the unsubscribe link in any email, or by contacting us.
  4. 7.4 We will not share your personal data with any third party except where it is necessary in order to fulfil your order, or where we are required to do so by law.
  5. 7.5 Trust Electric Heating Ltd is the data controller. Our Privacy Policy, which sets out your rights including your rights of access, correction and erasure, is available at trustelectricheating.co.uk/privacy-policy.

8. Liability, acceptance and governing law

  1. 8.1 We may modify, suspend or cancel this promotion at any time where it is reasonable to do so. Where we do, we will give reasonable notice, and we will honour discounts already issued wherever it is practicable to do so.
  2. 8.2 We are not liable for any failure to register, play or redeem that is caused by technical faults, network failures or other circumstances outside our reasonable control.
  3. 8.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
  4. 8.4 All orders remain subject to Trust Electric Heating's standard terms of sale, including those covering payment, lead times, delivery, cancellation and returns. Your statutory rights are not affected.
  5. 8.5 By registering and playing, you confirm that you have read, understood and agree to be bound by these terms and conditions.
  6. 8.6 These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland, you may also bring proceedings in the Scottish courts.

For homeowners with old heaters

Warm rooms, exactly when you want them.

  • Heat the rooms you use, exactly when you want them
  • A separate temperature in every room, no wasted energy
  • No pipes, no mess, installed in a day

Get your free quote

No obligation. Takes less than 2 minutes. A real person calls you back within 24 hours.

🔒 We never share your details with third parties.

What happens next

A real person calls you back, no pressure
Free survey and a fixed, honest price
Fitted by our own team in a day
4.7Google4.7Trustpilot4.6Which?
“The room is being kept at a steady 19°C day and night and is so easy to turn up or down as required.”
Margaret T. · Trustpilot review
A slim white NEOS electric radiator on the same living room wall
A bulky old storage heater in a bright living room with a sage green wall
Old storage heaterNEOS radiator

Drag to compare. Same wall, out in the morning, warm by afternoon.

20,000+old storage heaters replacedMost of them in homes just like yours.
25-yearguaranteeFit it once and it is covered for decades.
6.5cmslim on the wallSlimmer than the heater it replaces.
1 daytypical installWarm again by the same evening.
As featured inBBCThe GuardianChannel 4The Times

Install count from our own records. Review scores are shown as published on each platform.

Why it heats better

Built different. Engineered to last.

British-made in Leeds. Installed in a day. Controlled from your phone and guaranteed for 25 years.

Cutaway of the NEOS electric radiator showing the aluminium casing, soapstone core and Cool-Wall back panel

  1. Aluminium casing

    2.9 times more conductive than steel. Heats the room fast, not the wall.

  2. Cool-Wall technology

    A patented back panel that cuts down the heat lost to the wall.

  3. Soapstone core

    Retains heat for up to 30 minutes after switching off, so less energy is wasted.

  4. Slim 6.5cm depth

    One of the slimmest radiators on the market. Looks as good as it works.

Side by side

Old storage heaters vs the NEOS.

Old storage heatersNEOS electric radiator
Often run out of heat by 5pmWarm on demand, any time of day
Basic dial controls, hard to adjust preciselyPrecise digital control per room, through an app
A lot of heat escapes through the back wallCool-Wall technology cuts back-wall heat loss
25cm or more deep, heavy and bulkyJust 6.5cm slim, barely visible on the wall
Manual dial only, no app or thermostatApp and thermostat included as standard
Typically a 10 to 15 year guarantee25 years, direct from the manufacturer

An honest check

Would it work in your home?

Every home is different. Here is a quick, honest check to see if yours is a good fit.

A good fit if…

  • You heat with old storage heaters, or plug-in heaters that cost a fortune to run
  • Your home has no mains gas, or you want to move away from it
  • Your heating runs out by the evening, just when you want it most
  • You want to set each room's temperature and forget about it
  • Greener heating matters to you: nothing is burned at home, and your electricity can come from a renewable tariff

Probably not if…

  • You have gas central heating that works well for you
  • You rent, and the heating is your landlord's decision
  • You only need to warm one small room now and then
  • You are happy with your heating exactly as it is

Not sure? The free survey settles it, no pressure.

Get my free quoteOr call 0800 5999 109

Real customer story

Meet Linda. Simplicity won her over.

Hear in her own words why she chose NEOS, and how easy it is to get the temperature she wants.

“I watched the demo and was shown how easy it is to set it to the right temperature, that was a big plus for me. Simplicity.”
  • A more modern look in her home
  • Watched a demo before deciding
  • Easy to set the right temperature

NEOS is a British Made Awards winner

Get a free quoteA real person, within 24 hours.
★★★★★
“Fitted in a day, no mess, and the house is warm in minutes. I just wish we'd done it before last winter instead of putting it off.”
Janet H. · Verified Google review
★★★★★
“Lewis and Danny were excellent, they did a brilliant job, cleared all away and left it clean and tidy. They then demonstrated how the system works. I can't praise them enough.”
Peter Jackson · Verified Trustpilot review
★★★★★
“Fitters were prompt and polite. They did not make any mess. One of them explained how to work the thermostat and even gave me his mobile number to call should I need him. Excellent tradesmen to match product.”
Mike, Wiltshire · Verified Which? review

No surprises

From enquiry to warm rooms, in three steps

A Trust customer adviser smiling at her desk, with the team taking calls behind her

A real person calls

Usually the same working day. No call centre. No script. Just an honest conversation about your home.

A Trust engineer showing a customer the controls on her new radiator at home

Free survey, fixed price

We measure your rooms and explain running costs in plain English before you decide anything.

A Trust engineer levelling a slim radiator against the wall during an install

Fitted in a day

Old heaters out in the morning, NEOS on the wall by the afternoon. Our own team, no mess.

Finance available

Spread the cost, start saving sooner.

Finance is available through Phoenix Financial Consultants Limited if you would rather spread the cost of your new heating. Just ask us when you book your free survey. All finance is subject to status and credit checks.

Get my free quote

Questions answered

Questions? We have the answers.

What makes the NEOS different from old storage heaters?

Old storage heaters charge overnight and let out heat whether you want it or not. The NEOS heats on demand, room by room. You are in control.

How long does installation take?

Most homes are done in under a day. Our engineers handle the electrical work at the board and fit each radiator. No mess, no fuss.

Will it work on my current tariff?

Yes. The NEOS works on any standard tariff. You do not need Economy 7. In fact, a flat-rate tariff is the best option for the NEOS, not Economy 7.

What is the 25-year guarantee?

We cover the product and parts for 25 years. Because we manufacture in Britain, we can honour that promise directly.

What is the 100-day warmth guarantee?

Whether you are buying one or several radiators, if our radiators do not heat your room to a minimum of 20 degrees within the first 100 days since installation, we will undertake to upgrade or replace your radiators free of charge.

Is the survey really free?

Yes, completely. No obligation, no pressure. Some homes are a great fit, some are not. We will tell you honestly.

Still deciding? Call us on 0800 5999 109 and ask anything. No pressure, ever.

No obligation. No hard selling.

Ready for a warmer home?

Get a free, no obligation quote for your home. A real person will call you back within 24 hours. Made in Britain, installed in a day, and guaranteed for 25 years.

Recommended

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  • A personalised quote for your home
  • Running costs explained, no jargon
  • Honest answers to any question
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Just researching?

Take the free Ultimate Heating Guide. What to look for, how the NEOS works, and what to expect from an installation. We will email it straight over.

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